Key Duties/Responsibilities:
- Contribute
to the merchant growth and market share expansion of Merchant Acquiring,
Open Banking and Digital Payment Services.
- Support
and coordinate the underwriting and on-boarding process of new merchants
or change of service requests.
- Responsible
for the administration of the onboarding workflow system, including the
formalisation, redesign and automation of processes.
- Assist
in the pre-onboarding merchant risk scoring and ongoing credit exposure
monitoring.
- Assess
criteria and risks of new merchants, security and compliance
pre-requisites and ensure adherence with internal procedures as well as
card payment schemes’ requirements.
- Perform
monitoring activities and maintain internal records and controls with
merchants.
- Work
with internal stakeholders to help develop requirements, guidelines, and
procedures for the effective operation of merchant acquiring services.
- Contribute
to the 2nd level merchant business support and ensure effective resolution
for all merchant acquiring services/channels related issues.
- Provide
support to the branches for new and existing acquiring merchants and
coordination of related merchant account management tasks.
- Adhere
to the POS deployment & technical support procedures as well as
standard procedures for the proper escalation of unresolved issues to the
appropriate internal teams.
Key Skills/Experience:
- University
Degree in Business Management, Information Systems or in any other related
field.
- Previous
experience in Payment Services, Consulting or other client onboarding role
would be considered an advantage.
- Knowledge
of compliance, risks and internal controls will be considered a plus.
- Ability
to take initiative and deliver results in a dynamic environment.
- Excellent
interpersonal and communication skills.
- Great
attention to detail.
- Ability
to prioritize multiple tasks.
- Excellent
knowledge of the English and Greek languages.
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