Banking/Finance , Compliance , Risk , Payment Service Providers (PSPs)
Location: Limassol
Reference: 5335
Date Posted: 11/11/2021
Merchant Underwriting & Onboarding Officer
CareerFinders, on behalf of our client, a long-established and highly respected Bank with offices across Cyprus, we are seeking to recruit a Merchant Underwriting & Onboarding Officer to join their expanding team based in Limassol. The successful applicant must hold demonstrable previous experience in Payment Services, Consulting or other client onboarding role would be considered an advantage. Fluency in Greek & English is a must.
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Key Duties/Responsibilities:

  • Contribute to the merchant growth and market share expansion of Merchant Acquiring, Open Banking and Digital Payment Services.
  • Support and coordinate the underwriting and on-boarding process of new merchants or change of service requests.
  • Responsible for the administration of the onboarding workflow system, including the formalisation, redesign and automation of processes.
  • Assist in the pre-onboarding merchant risk scoring and ongoing credit exposure monitoring.
  • Assess criteria and risks of new merchants, security and compliance pre-requisites and ensure adherence with internal procedures as well as card payment schemes’ requirements.
  • Perform monitoring activities and maintain internal records and controls with merchants.
  • Work with internal stakeholders to help develop requirements, guidelines, and procedures for the effective operation of merchant acquiring services.
  • Contribute to the 2nd level merchant business support and ensure effective resolution for all merchant acquiring services/channels related issues.
  • Provide support to the branches for new and existing acquiring merchants and coordination of related merchant account management tasks.
  • Adhere to the POS deployment & technical support procedures as well as standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.


Key Skills/Experience:

  • University Degree in Business Management, Information Systems or in any other related field.
  • Previous experience in Payment Services, Consulting or other client onboarding role would be considered an advantage.
  • Knowledge of compliance, risks and internal controls will be considered a plus.
  • Ability to take initiative and deliver results in a dynamic environment.
  • Excellent interpersonal and communication skills.
  • Great attention to detail.
  • Ability to prioritize multiple tasks.
  • Excellent knowledge of the English and Greek languages.

To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click