Key Duties/Responsibilities:

• Understanding and resolving customer queries by recommending solutions and guiding product users through features and functionalities.
• Handling customer reported issues by communicating workarounds and alternative solutions within an appropriate time frame.
• Analysing and reporting product limitations and incidents to Product Management team.
• Follow up on customer queries and issues to ensure resolution.
• Building sustainable relationships and trust with customers through open and interactive communication.
• Performing software and hardware product installations, configuration, and maintenance for customers.
• Travelling to international customers’ sites to support system deployments and demonstrations.
• Conducting end user training sessions for core system functionalities and new features.
• Working with engineering teams to improve and document support processes.

 Key Skills/Experience:

• Ideally educated to degree level in Computer Science, Electrical Engineering, Telecommunications or any other relevant field.
• Be an excellent communicator.
• Be genuinely excited to help customers and be able to earn their trust.
• Fluency in both verbal and written English; any additional language skills including Spanish will be considered an advantage.
• Have excellent analytical and troubleshooting skills.
• Have a ‘can do’ attitude and eager to develop and learn new skills.
• Understanding of Linux and Windows operating systems will be considered an advantage.
• Basic knowledge of Radio Frequency and Telecommunication technologies is desirable.
• Knowledge of ticketing systems such as JIRA and customer support processes is desirable.
• Experience with help desk software and remote support tools is advantageous.

To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.