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Customer Services ,
Information Technology (IT)
Location: Nicosia
Reference: 7861
Date Posted: 19/12/2024
Customer Success Associate
CareerFinders, on behalf of our client, a Cloud-native software solutions company with expanding operations in Nicosia, we are seeking to recruit a Customer Success Associate to join their growing team. As a Customer Success Associate, you will play a key role in customer onboarding and training, as well as service-desk incident tracking, helping to ensure fast and high quality resolutions. Our client is seeking applicants who are ideally educated to degree level in either a Technology or Business-related subject, who are familiar with SaaS and Cloud Technology concepts, with strong knowledge of tools including MS Excel and Google Sheets. A highly attractive remuneration and benefits package is on offer, which includes Medical Insurance, Life Insurance, Provident Fund, Gym Allowance, and more!
Key Duties/Responsibilities:
- Customer
onboarding and training, ensuring they understand how to use software and
get the expected value.
- Communicate
and engage with customers to understand their needs and requirements.
- Service
Desk incident tracking and coordinating with technical team for fast and
high quality resolutions.
- Monitor
the usage and performance of our solutions by our customers and
proactively identify issues or areas of improvement.
- Continuous
personal development, expanding skills and knowledge.
Key Skills/Experience:
- Technology
or Business related degree.
- Familiar
with SaaS and Cloud Technology concepts.
- Excellent
use of MS Excel/Google Sheets.
- Knowledge
of BI tools (Tableau, Google Looker, PowerBI, etc) will be considered a
major plus.
- Familiarity
with Help Desk Systems (Jira ServiceDesk, ZenDesk, etc).
- CRM
systems awareness.
- Basic
SQL or database querying knowledge.
Key Benefits:
- Private
Medical Insurance.
- Life
Insurance.
- Provident
Fund.
- Gym
Allowance.
- Mobile Phone Contract.
To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.
