Key Duties/Responsibilities:

• Spend time in research and utilize data to make predictions based on insights gained, create standardized performance indicators and match solutions to individual product goals.
• Help in the design, documentation, and maintenance of QA processes.
• Be able to work with large volumes of complex data and isolate the most relevant information for optimal decision making.
• Identify product areas for improvement and establish monitoring where necessary.
• Define relevant, measurable, and reportable thresholds towards the identified product areas where monitored is required.
• Monitor the performance metrics monthly and identify product issues that should be reported directly to the Head of QA and Management.
• Make recommendations to Product Team through presentations, dashboards, and written reports.
• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the product team.

 Key Skills/Experience:

• Previous experience in Business / Systems Analysis, Data Analysis or Quality Assurance.
• A degree in Computer Science, Data Science or any other relevant field. 
• Proven experience in eliciting requirements and testing.
• Experience in analysing data to draw business-relevant conclusions.
• Solid experience in writing SQL queries.
• An understanding of, and practical experience with data analysis and visualization tools, e.g. Tableau and PowerBI.
• Basic knowledge in generating process documentation.
• Strong written and verbal communication skills including technical writing skills.
• Enjoy the challenge of having an influence in product decision making.
• An eye in identifying future trends based on past performance.

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