Key Duties/Responsibilities: 

• Processing financial transactions (withdrawals, transfers, deposits).
• Posting deposits (credit card, wires, online checks, bank checks).
• Processing bonuses.
• Performing daily reconciliations of platforms, providers and systems.
• Responding to customers' inquiries and resolving their pending cases.
• Updating and entering customer account information in the company's records, systems, or databases.
• Performing KYC procedures and ensuring that all applications are compliant with regulatory authorities and company policies.
• Assisting compliance with collecting and processing further KYC requirements.
• Resolving clients' queries or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommending new services to management by collecting customer information and analyzing customer needs.
• Generating different reports concerning the number of accounts, source of accounts, financial transactions, active affiliates and introducers.
• Liaising with several departments and solving the various issues that arise during the daily operations.

Key Skills/Experience: 

• University degree in Accounting, Finance, Economics, Business Administration or any other relevant field.
• CySEC Advanced Diploma will be considered an advantage.
• Excellent command of the English language.
• Previous experience in a similar position with involvement in payments and PSPs will be considered as an advantage.
• Proficient user of Microsoft Office tools.
• Excellent communication skills.
• Strong team player.
• Excellent organizational and communication skills.
• Ability to work on a 24/5 weekly basis shifts.

To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.