Key Duties/Responsibilities: 

• Ensure proper implementation of the company’s policies and procedures.
• Respond to customers inquiries and submit quotations within 24 hours maximum.
• Liaise with third parties to move goods by air, according to customers’ requirements.
• Follow up on quotation until closing of deal and report the reason for the loss of any contract/job.
• Arrange bookings for air freight shipments from A to Z.
• Update client on regular basis on his shipments’ status.
• Use the CRM, for quotation, client’s details, contracts, and movement, in addition to filing all job-related correspondences and docs.
• Meeting monthly targets set by management.
• Get management approval prior to offering any credit facilities to clients.
• Negotiate rates and charges with clients, agents and principals to ensure approval.
• Solve day to day problems and request management involvement where needed.
• Maintain current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight through Air.
• Build a good relationship with Carriers (air) in coordination with the Operations Manager.
• Perform other related activities as requested by operations manager and General Manager.
• Internal Contact with the Sales Team, Freight forwarding team, Accounting Team, Top management.
• External contact with clients, as well as legal and sea-port authorities.
• Carry out additional tasks that the job holder will be trained and coached in, when and if changes occur regarding technology, business lines and regulations.

Key Skills/Experience: 

• Bachelor Degree in Business Administration with an emphasis on Transportation and Logistics will be considered highly desirable.
• Approximately 3+ years of experience in the Freight Forwarding field.
• Ability to work within flexible working hours.
• Knowledge of freight forwarding concepts.
• Knowledge of all port authority procedures and regulations.
• Excellent command of the English language both verbal and written.
• Ability to work well independently as well as part of a team.
• Excellent organisational and time management skills.
• High attention to detail.
• Excellent client service skills.

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