+357 22 002285 +357 25 041690
Information Technology (IT) ,
Telecommunications
Location: Limassol
Reference: 8535
Date Posted: 08/10/2025
VoIP Engineer
CareerFinders, on behalf of our client, an innovative technology company which provides clients with a range of digital transformation services and strategies, we are seeking to recruit a VoIP Engineer to join their growing team based in Limassol. The successful applicant will primarily be responsible for managing, maintaining and troubleshooting VoIP infrastructure. You should be educated to degree level in Information Technology, Computer Science, Telecommunications, or another related field, and possess hands-on experience with FreePBX, Asterisk, and QueueMetrics, as well as the ability to work closely with providers to resolve technical issues. A strong understanding of VoIP protocols (SIP, RTP) and related technologies is a must, as well as the ability to use VoIP Monitor or similar tools for traffic analysis. Our client offers an attractive remuneration and benefits package based on skills and experience, including a bonus scheme, medical insurance, Friday afternoon’s off, paid overtime, and more!
Key Duties/Responsibilities:
- Manage
and configure FreePBX and Asterisk systems.
- Administer
and optimize QueueMetrics and other call centre systems.
- Open
and track support tickets with VoIP service providers regarding technical
issues.
- Run
commands and perform troubleshooting directly on PBX servers.
- Monitor
VoIP traffic using VoIP Monitor and identify potential issues.
- Conduct
spam checks and take preventive measures to ensure system integrity.
- Collaborate
with internal teams to improve VoIP system performance and reliability.
Key Skills/Experience:
- Bachelor’s
degree in Telecommunications, Computer Science or equivalent field.
- Proven
experience with FreePBX and Asterisk configuration and troubleshooting.
- Hands-on
experience with administration and reporting.
- Strong
understanding of VoIP protocols (SIP, RTP) and related technologies.
- Ability
to use VoIP Monitor or similar tools for traffic analysis.
- Experience
in managing spam and fraudulent call detection.
- Good
problem-solving skills and attention to detail.
- Ability
to work independently and manage multiple tasks simultaneously.
Nice to Have:
- Experience
with Linux command-line administration.
- Familiarity
with networking concepts, firewalls, and NAT in VoIP environments.
- Knowledge
of call centre operations and performance KPIs.
Key Benefits:
- Attractive
remuneration package according to qualifications and experience.
- Medical
Insurance.
- Bonus
scheme.
- Paid
overtime.
- Complimentary
lunch once a week.
- Early
finish Fridays.
- Ongoing opportunities to learn, grow, and advance.
To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.
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