Key Duties/Responsibilities: 

• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide fast, accurate and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to ensure customer satisfaction.
• Promoting a “Safer Gaming” philosophy.
• Staying UpToDate on rules, processes, and licensing needs.

Key Skills/Experience: 

• Fluent in English to a native, or near-native level.
• Strong phone contact handling skills and active listening.
• Proven customer service experience handling VIP Clients would be considered an advantage.
• Familiarity with CRM systems and practices will be considered as an advantage.
• Ability to work within an international team.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Computer literacy.
• Ability to perform under pressure.
• Accountability and conscientiousness.
• Willingness and ability to work on rotational shift-patterns.

Key Benefits:  

• Attractive remuneration package.
• Excellent working environment.
• Annual bonus scheme.
• Medical Insurance.
• Pension Scheme.
• A chance to advance professionally inside one of the world's largest iGaming organisations.

To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.