Key Duties/Responsibilities: 

• Act as the primary technical contact for assigned clients, working closely with the Relationship Manager.
• Develop and maintain strong relationships with assigned clients, acting as their trusted advisor and technical expert.
• Gain insights into their strategic goals and long-term vision of the assigned clients.
• Actively engage in discussions to help shape clients' product pipeline and roadmap by offering industry insights, best practices, and solution capabilities.
• Collaborate with internal teams to address client requirements.
• Advocate for the client within the organization to ensure that product improvements and enhancements align with their needs.
• Identify opportunities to upsell or cross-sell additional products and services to maximize client value.
• Preliminary discussions with the client to assist in clarifying business needs and establishing requirements prior to formal project initiation.
• Act as an additional point of client contact to the Relationship Manager.

Key Skills/Experience: 

• Bachelor's Degree, preferably in Business, Computer Science or related area.
• Experience in a software development environment.
• Account Management experience in the Payment Systems industry would be a plus.
• Payment processing knowledge.
• Good networking and people skills with a proactive approach to relationships.
• Strategic thinker, able to operate at all levels of the organization.
• Must be a team player with excellent interpersonal and relationship skills.
• Extensive experience with MS Excel/Google sheets.
• Availability to travel to client sites.
• Excellent spoken and written English communication skills.

Key Benefits:  

• Attractive salary based on skills and experience.
• Private medical insurance for you and your family.
• A well-established, strong provident fund.
• Life insurance.
• Hybrid working options.
• Wellbeing initiatives with access to support services.
• On-site subsidised canteen.

To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.