Key Duties/Responsibilities: 

• Validate product features against business and functional requirements.
• Identify, document, and track bugs, providing actionable feedback to developers.
• Assist in User Acceptance Testing (UAT) to ensure software updates meet client needs before deployment.
• Ensure the software delivers an intuitive and seamless user experience.
• Act as the primary point of contact for clients, ensuring they receive timely updates on software developments, bug resolutions, and support inquiries in a clear and professional manner.
• Conduct user training sessions and onboarding for new clients.
• Maintain and update client-facing documentation, including user guides and knowledge base articles.
• Explain software features and functionality to clients to help them achieve their business goals.
• Provide expert guidance on best practices for software usage.

Key Skills/Experience: 

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• Proven experience in Software Quality Assurance (QA) Testing and Customer Support.
• In-depth knowledge of the Digital Payments and Cards industries will be considered an advantage.
• A Software Development background is not required but is a plus.
• Excellent written and verbal communication skills in English.
• Good command of the Greek language is a plus.
• Excellent customer service skills with the ability to simplify technical concepts.
• Meticulous attention to detail and a problem-solving mindset.
• Sharp and practical analytical mind.
• Open minded, self-starter, comfortable with taking initiative, determined and hard-working.
• Strong teamwork and co-operative spirit.
• Willingness and ability to learn and to apply newly acquired knowledge.

Key Benefits: 

• Thorough training in all technologies involved.
• Primary focus on work-life balance.
• Flexible working hours.
• Hybrid working options.
• Competitive salary.
• Contribution to Provident Fund and Medical Fund.

To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.