Key Duties/Responsibilities: 

• Support the day-to-day management and delivery of KYC Managed Services engagements.
• Lead workforce planning, resource allocation, and staff augmentation initiatives to meet client and business needs.
• Oversee outsourcing partners and third-party providers (including tech partners), ensuring service quality and performance standards are achieved.
• Monitor resource utilisation, budgets, profitability, and operational efficiency across engagements.
• Put in place quality assurances controls and monitor performance metrics.
• Prepare and present operational, financial, and performance reports to the Head of KYC Managed Services, and the relevant Managing Director responsible for company’s KYC Managed Services.
• Support client engagements, service expansion opportunities, and continuous improvement initiatives.
• Replace the Head of KYC Managed Services when and as required.

Key Skills/Experience: 

• University degree in Business Administration, Finance, Economics, Accounting, Law, Risk Management, or a related field.
• Minimum 5–7 years of experience in KYC, AML, Compliance, Financial Crime, or Managed Services operations, including leadership responsibilities.
• Strong experience in workforce planning, operations, resource management, staff augmentation, and/or outsourcing models.
• Demonstrated commercial awareness with experience in budgeting, quality assurance, cost management, and operational performance reporting.
• Excellent stakeholder management, communication, and presentation skills.
• Professional certifications such as ICA, ACAMS, or equivalent will be considered an advantage.

Key Benefits: 

• A competitive remuneration package based on qualifications and experience.
• A strategic leadership role within a growing and dynamic organisation.
• Opportunities to contribute to business growth and operational excellence.
• A collaborative and professional working environment.
• Provident fund upon successful completion of the probation period.
• Flexible working arrangements and work schedules to support work-life balance while meeting business and client requirements.

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