Key Duties/Responsibilities: 

• Introduce client banks to new products and services, as well as Card Association mandates, products, and services, and assist with related inquiries.
• Approve workflows related to products and banks’ application user access setups.
• Approve and sign daily batches for debit or credit card adjustments, including fees, payments, transfers, refunds, and other financial entries, as instructed by banks or required operationally.
• Analyze and follow up on claims, complaints, incidents, and special projects raised by client banks, coordinating with senior management and concerned departments when necessary.
• Coordinate with third parties, including Card Associations and outsourced service providers, regarding unusual cases, incidents, or operational matters.
• Open, monitor, and close problem tickets related to incidents or complaints raised internally or by client banks, ensuring timely resolution and implementation of proper controls.
• Coordinate with Legal and International departments regarding client bank inquiries and operational matters.
• Train new client banks and staff on systems and card-related applications.
• Plan, coordinate, and follow up on projects and implementation activities.
• Conduct daily follow-up with Department Managers regarding pending and unsettled claims.
• Identify opportunities to enhance departmental operations and automate processes where applicable.
• Escalate urgent and critical issues impacting bank or internal services and/or revenue to the reporting manager.
• Ensure adherence to operational procedures, service standards, and internal controls.

Key Skills/Experience: 

• Bachelor’s degree in Business Administration or a related field.
• MBA is considered a plus.
• Approximately 5+ years of experience in a related field, preferably within banking operations, card services, or client relationship management.
• Strong verbal and written communication skills.
• Ability to communicate effectively and professionally with internal and external stakeholders.
• Strong customer service and relationship management skills.
• Logical, analytical, and critical thinking abilities.
• Excellent planning, organizational, and coordination skills.
• Strong attention to detail and accuracy.
• Ability to work under pressure and meet tight deadlines.
• Leadership and team management capabilities.
• Project coordination and implementation follow-up skills.
• Ability to motivate, guide, and support team members.
• Strong prioritization and problem-solving abilities.
• Ability to take initiative and drive operational improvements.

Key Benefits: 

• An attractive remuneration package. 
• Medical Insurance. 
• A dynamic and collaborative working environment.
• A supportive management team that values employee feedback and initiative. 

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