Key Duties/Responsibilities: 

• Conduct live chat interactions with players exhibiting behaviors or meeting criteria that indicate potential gambling-related harm or AML concerns. Provide support, gather relevant information, and evaluate their circumstances to determine appropriate actions.
• Initiate and manage phone calls with players when live chat interactions are not feasible, ensuring effective communication and addressing their concerns thoroughly and empathetically.
• Analyze and assess player accounts that trigger pre-established responsible gambling or AML thresholds. Evaluate behavioral patterns, financial activity, and affordability indicators to identify risks and implement necessary interventions.
• Perform open media searches to gather additional information about players being assessed. Utilize this information to enhance understanding of the player’s situation and inform decisions.
• Ensure adherence to responsible gambling and AML policies by accurately documenting assessments and actions, maintaining thorough records, and escalating cases when necessary.
• Work closely with internal teams to share insights, develop strategies, and improve processes that promote safer gambling and regulatory compliance.
• Stay updated on the latest regulations, trends, and best practices in safer gambling and AML to effectively perform duties and contribute to team goals.

Key Skills/Experience: 

• A bachelor’s degree in a relevant field.
• Prior experience in Responsible Gam-bling or AML/CFT is beneficial but not mandatory.
• Proficiency in the English language is a must, and any additional language will be considered a plus.
• Proficiency in Microsoft Office Applications, specifically, Excel, Word, and Outlook, as these tools are essential for day-to-day tasks.
• Attention to Detail – Working within the compliance department requires a meticulous approach to identifying critical details in player transactions and account activities, which significantly influence decisions and outcomes.
• Ability to Adapt and Multitask – You must be able to transition quickly between tasks, such as assessing a player for an AML reason and immediately pivoting to handle live chats with customers.
• Team Spirit – Each shift comprises 6-8 analysts, one senior analyst, and a shift supervisor. Collaboration and a positive team dynamic are key to maintaining productivity and effectiveness.
• Trustworthiness – We are looking for someone who demonstrates integrity, honesty, and reliability in handling sensitive information and making decisions.
• Able and willing to work on rotational shift-patterns to meet the demands of the business (4 days work & 2 off in rotation including weekends & public holidays).

 Key Benefits: 

• Attractive salary package.
• Annual incentive bonus.
• Monetary vouchers on Birthdays and other special occasions.
• Options to enrol in Company's medical insurance plan.
• Possibilities to enrol in Company's pension plan.
• Hybrid working options.
• A chance to advance professionally inside one of the world's largest iGaming organisations.

To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.