Key Duties/Responsibilities: 

• Maintain consistent support to the company’s clients via all the available channels (i.e.: telephone, virtual, on-site, and so forth).
• Escalate customers’ inquiries and ensure that they have all been effectively resolved.
• Support our customers in issues relevant to accounts, stock management, sales, purchases, etc…
• Ensure a positive customer experience by giving them regular updates and clarifications regarding their enquiries.
• Support the customer team before and after the Go-Live and during the productive use of the SAP Business One software.
• Train and educate the customer team in the use of SAP Business One.
• Respond to any issue or question clients may have regarding the use of the software.
• Stay up to date with the full range of SAP offerings, updates, and developments.
• Deal with a wide range of companies, specializing in different sectors.

Key Skills/Experience: 

• This is a multidiscipline position and degrees from Information Technology, Engineering, Accounting, Business related, and other disciplines are most welcome.
• Previous experience in the use of SAP Business One or other similar ERP or Accounting applications will be considered as an advantage.
• High level of Computer Literacy and proficiency in using all Microsoft Office Products.
• Fluency in Greek and English languages – both verbal and written.
• Great communication, interpersonal, and customer service skills.
• Ability to multitask, work efficiently, and handle challenging situations.
• Strong time management and prioritization skills.
• Self-driven and flexible, can work autonomously with a proven work ethic.
• Team player who enjoys working with people from different backgrounds and disciplines.

Key Benefits: 

• 13th Salary.
• Provident Fund.
• Hybrid working conditions.
• Friday afternoon's off.

To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.