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Online Gaming ,
Customer Services ,
Risk
Location: Limassol
Reference: 4950
Date Posted: 28/11/2024
Risk & Payments Agent (Rotational Shift-Patterns)
CareerFinders, on behalf of our client, an expanding company operating in the Gaming industry, we are seeking to recruit a Risk & Payments Agent to join their growing team based in Limassol. The successful applicant will be primarily responsible for monitoring customer accounts to detect fraudulent patterns and will ideally hold relevant previous professional experience in a similar position. 24/7 shift-rotations apply for this position.
Key Duties/Responsibilities:
- Process account opening for the registered clients in accordance with KYC procedure.
- Amend existing client accounts (i.e. valid documents, updated information).
- Monitoring customer accounts to detect fraudulent patterns.
- Communicate with banks and payment providers.
- Investigating, reporting and undertaking remedial action on suspicious account transactions to protect business from financial loss.
- Utilization of fraud and payments systems to optimize deposit conversion percentages and keep chargeback ratio within acceptable limit.
- Reviewing and processing all withdrawal requests.
- Contributing and ensuring compliance.
- Resolving customer queries.
- Interacting with other departments as necessary to meet client’s needs.
- Maintaining professionalism in all instances.
- Liaise with management for any queried issues.
Key Skills/Experience:
- Able to work 24/7 shifts on rotation (08.00 – 16.00, 16.00 – 00.00, 00.00 – 08.00)
- Previous experience in a similar capacity would be highly beneficial.
- Excellent command of the English language (Written & Spoken).
- Excellent attention to detail.
- Strong customer service skills.
- Eligible to work freely in Cyprus (EU Passport holder or similar).
Key Benefits:
- Career development opportunities.
- Medical Health Insurance
- Complimentary lunch
- Team Building Activities
- Monetary voucher on Birthdays and additional occasions
- Employee Discounts on a wide range of products and services (from Health & Wellness and Fitness to Beauty and Food & Beverages)
- Unlimited daily snacks and beverages
- Supportive and positive working environment.
To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.
