Key Duties/Responsibilities: 

• Lead, mentor, and support the quality assurance team, fostering a culture of accountability and continuous improvement.
• Collaborate closely with the senior quality assurance officer to ensure smooth day-to-day operations.
• Oversee and enhance the quality assurance framework, identifying and implementing process improvements.
• Draft, update, and maintain quality assurance policies, operational guidance, and procedural documentation.
• Design and maintain Excel-based quality assurance tracking tools and reporting mechanisms to support quality control and compliance monitoring.
• Deliver training sessions to onboard and upskill quality assurance officers and the senior quality assurance officer.
• Ensure ongoing compliance with internal standards and external regulatory requirements across multiple jurisdictions.
• Participate in internal and external audits, providing relevant documentation and supporting data as required.
• Report directly to the Safer Gambling and AML Risk Team Manager, supporting the team in delivering compliance-related objectives.
• Take ownership of compliance-related tasks and ensure adherence to applicable laws, regulations, and internal policies.
• Communicate effectively with cross-functional teams and escalate issues or risks as needed.

Key Skills/Experience: 

• Strong leadership skills with experience in supervising or coordinating a team.
• Proven computer literacy, particularly in the Microsoft Office Suite, with advanced Excel skills (e.g., formulas, pivot tables, conditional formatting).
• Excellent communication skills, both written and verbal.
• High level of attention to detail and accuracy in documentation and review tasks.
• A strong sense of responsibility and ownership over the team's performance and output.
• Demonstrated initiative and the ability to proactively identify areas for improvement and support strategic decision-making.
• Fluent in English, with the ability to draft policies, procedures, and reports in a clear and professional manner.
• Prior experience in a compliance, auditing, or quality assurance environment is an asset; however, full training will be provided to the successful candidate to ensure confidence in the role.

Key Benefits:  

• Excellent work environment.
• Attractive salary package.
• Medical Insurance plan.
• Pension plan.
• A chance to advance professionally inside one of the world's largest iGaming organisations.

To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.