Key Duties/Responsibilities: 

• Ensure that all department policies and procedures are implemented.
• Continuously focus on the corporate goals, results of “100% customer satisfaction’.
• Monitor Progress versus Plan.
• Conduct bi-weekly and monthly meetings with the General Manager.
• Follow up with the operations and sales team to ensure client satisfaction.
• Maintain good business relations by ensuring having relations with key accounts.
• Provide direct support to the team in urgent problems that might occur.
• Monitor Key accounts.
• Handle operation claims in coordination with the General Manager.
• Ensure timely closing of jobs and reporting to the accounting department.
• Build a good relationship with Carriers (air and sea) in coordination with the Department Managers.
• Monitor rules, regulations, and procedures.   

Key Skills/Experience: 

• Bachelor’s Degree in Business Administration with emphasis on Transportation and Logistics.
• 3 + years of experience in the Freight Forwarding field.
• Knowledge of freight forwarding concepts.
• Knowledge of all port authority procedures and regulations.
• Excellent command of the English language both verbal and written.
• Ability to work well independently as well as part of a team.
• Excellent organisational and time management skills.
• High attention to detail.
• Excellent client service skills.

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