Key Duties/Responsibilities: 

• Welcome and assist guests upon arrival, ensuring a smooth check-in and check-out process.
• Escort guests to their accommodation and explain all the essential information about the property.
• Handle guest inquiries via email, phone, and in person, delivering prompt and professional assistance.
• Maintain and manage guest reservations, including updating records, processing payments, and handling tour operator bills.
• Perform general administration tasks and ensure guest records are up-to-date.
• Work collaboratively with the Guest Relations team and other departments to ensure seamless service.
• Assist with special guest requests, such as arranging transportation, restaurant reservations, or excursions.
• Handle guest complaints professionally, ensuring prompt resolution or escalation when necessary.

Key Skills/Experience: 

• Minimum 2 years’ experience in a customer service position.
• Excellent communication skills.
• Proficiency in MS Office applications.
• Ability to multitask and manage time effectively, prioritizing tasks as needed.
• Fluent in English language (Russian or any other language will be considered as an advantage).
• Must hold a valid driver’s license.
• EU citizenship or valid EU work permit required.

Key Benefits: 

• Attractive salary based on skills and experience.
• 13th salary.
• Provident Fund.
• Medical Insurance.
• 5-day working week.
• Complimentary food.  
• Resort discounts.

To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.