Key Duties/Responsibilities:

• Provide local and remote network support through the company’s ticketing system in accordance with defined SLAs.
• Manage, monitor, and maintain network infrastructure (LAN, WAN, Wi-Fi).
• Install, configure, and support network equipment such as routers, switches, and firewalls.
• Configure and manage VLANs, routing, NAT, VPNs, and QoS policies.
• Monitor network performance using monitoring tools and analyze logs to identify, troubleshoot, and resolve issues.
• Respond to network security incidents and implement network security hardening measures.
• Participate in network upgrade projects, including firmware updates and infrastructure replacements.
• Provide support and basic administration of IP telephony and VoIP systems where required.
• Maintain accurate documentation of network diagrams, configurations, and procedures.
• Collaborate with other technical teams to ensure stable and secure infrastructure operations.

Key Skills/Experience:

• University/college degree in Computer Science, Engineering, or relevant subject.
• At least 1 year working experience in a similar position.
• Previous experience working with Microsoft on-premises and cloud technologies such as Hyper-V, Windows Server 2012 or newer (Active Directory, GPOs, DHCP, WSUS), Office 365, etc...
• Previous experience working with VMWare virtualization technologies including ESXi, vCenter and ideally, VDI as well as Veeam availability and monitoring solutions.
• Excellent knowledge/prior experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and VLANs.
• Experience/knowledge of Cisco Unified Communications solutions and VoIP in general will be considered an advantage.
• Previous experience with SAN storage technologies and/or security products/solutions will be considered an advantage.
• Active certifications in any of the required technology areas will be considered as an advantage.

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