Key Duties/Responsibilities: 

• Design & Architecture:

• Engage with internal and external teams to assess business needs and develop tailored technical solutions that align with strategic goals, including end-to-end design for network, security and collaboration systems using primarily Cisco technologies.
• Architect robust network infrastructures to meet complex routing and switching requirements.
• Design and integrate comprehensive collaboration architectures with voice, video, web conferencing and content sharing.
• Develop and enforce network security policies to protect sensitive data from unauthorized access and attacks.
• Produce and maintain detailed technical documentation including diagramming to assist in troubleshooting and maintenance, ensuring a smooth handover to in-house NOC/support teams and/or clients’ IT teams.

• Implementation, Maintenance & Support:

• Plan, execute and finalize the installation and configuration of network, security and collaboration hardware and software according to industry best practices within strict deadlines.
• Monitor infrastructure to proactively resolve issues, continuously evaluating network capacity, adjusting design and configurations, applying updates and patches and recommending improvements to enhance performance, security, reliability and functionality.
• Conduct network security audits and vulnerability assessments to mitigate potential threats.
• Quickly diagnose and resolve issues to minimize downtime and service disruption, acting as 2nd/3rd level operational support for complex network, security and collaboration infrastructure problems.

• Strategic & Communication:

• Ensure adherence to required/committed service levels in terms of availability, reliability, security and scalability.
• Stay updated on the industry’s latest developments and best practices, serving as the company’s subject matter expert providing pre-sales assistance, responding to RFPs/RFIs, conducting technical workshops and training sessions and delivering high-impact presentations and demonstrations.
• Support post-sale technical activities, ensuring the successful implementation of solutions and maximizing customer satisfaction.
• Assume the role of the company’s Information Security Officer, ensuring compliance with laws, regulations and standards.
• Prepare reports on network status, security risks and ongoing performance to inform management and guide decision-making.
• Fulfil any other duties/tasks relevant to the role assigned by the company’s management.

Key Skills/Experience: 

• University/College degree in Computer Science, Engineering or relevant subject.
• Active Cisco Professional (CCNP) or Expert (CCIE) Certification.
• Deep Understanding of Networking Protocols (e.g. TCP/IP, OTV, VPC, VDC, STP, BGP, OSPF, Multicast, QoS).
• 3-5 years hands-on experience with design, implementation, management and maintenance of large-scale complex network environments spanning multiple sites using Cisco technologies.
• Hands on experience in network troubleshooting with proven ability to diagnose and resolve issues under pressure, specifically on Cisco platforms (Catalyst and Nexus switches, ISR and ASR routers).
• Proven track of record in designing, configuring and troubleshooting security infrastructure using Cisco technologies (ASA and Firepower firewalls, Identity Services Engine (ISE), DUO, Umbrella, etc.).  Experience with other vendors’ solutions (Palo Alto, Checkpoint, Juniper, Fortinet, etc.) will be considered an advantage.
• Experience in implementing and supporting Cisco Unified Communications and Collaboration solutions (CUCM, Unity, CUBE, Expressway, IM&P, Jabber, Webex, etc.).  Experience with other collaboration and IP telephony platforms such as Microsoft Teams, Asterisk/FreePBX, Avaya, 3CX, etc. will be considered an advantage.
• Good knowledge of Cisco wireless (access points, controllers, management software) and Cisco Meraki technologies (security, switching and wireless).
• Familiarity with configuring, managing and troubleshooting application delivery (incl. WAF), load balancing and security, ideally using Kemp solutions.
• Proficiency in using network management and monitoring tools such as Zabbix, Grafana, Netbox, IPAM, Graylog, Oxidized, etc. and writing network automation/configuration scripts.
• Good interpersonal and communicational skills in English, both verbal and writing.
• Willingness to travel, mainly within Cyprus and sometimes abroad.
• Excellent organizational/administrative and time-management/prioritization skills.
• Proven ability to manage multiple projects/tasks simultaneously and under pressure with strict attention to detail and deadlines and without compromise on quality of work and service levels.
• Professional attitude and appearance.
• Diligence, initiative, self-discipline, dependability and commitment.
• Proactive, strong analytical thinking and excellent problem-solving capabilities.
• Adaptable and quick learner.

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