Key Duties/Responsibilities: 

• Continuously monitor international voice, SMS, VSAT, TDM, and VoIP links to maintain network availability and performance.
• Respond to network incidents, alarms, and outages according to established procedures and protocols.
• Utilize a ticketing system to log and track network incidents and service requests.
• Ensure timely response to incidents, document resolution steps, and escalate issues as necessary.
• Take proactive measures to address network anomalies and performance issues.
• Implement preventive actions to reduce incidents and enhance network reliability.
• Maintain comprehensive documentation of network configurations, procedures, and incident reports.
• Update network diagrams and documentation to reflect changes and improvements.
• Leverage knowledge in networking, VoIP, and SMS to enhance the monitoring and management of network services.
• Troubleshoot and analyze network issues, taking traces for SIP, SS7, and SMS flows.
• Analyze network traffic patterns, volume, and quality to ensure optimal service delivery.
• Proactively detect and investigate irregularities or anomalies in voice and SMS traffic.
• Monitor the status and performance of network equipment and assets, ensuring their optimal functionality.
• Oversee interconnections with customers, ensuring efficient voice and SMS traffic exchange.
• Analyze network traffic patterns, volume, and quality to ensure optimal service delivery.
• Proactively detect and investigate irregularities or anomalies in voice and SMS traffic.
• Capable of working in a 24/7 environment with a flexible schedule.
• Collaborate effectively with team members, working under pressure when necessary to resolve network incidents and deliver continuous service.

Key Skills/Experience: 

• University/college degree in Computer Science or other relevant subject.
• Previous experience in a similar position will be considered as an advantage.
• Familiarity with networking concepts and protocols.
• Knowledge of VoIP and SMS technologies.
• Experience with ticketing systems for incident tracking and management is a plus but not mandatory.
• Strong analytical and problem-solving skills to troubleshoot network issues and analyze traces.
• Excellent documentation skills to maintain records of incidents and processes.
• Effective communication for incident reporting, coordination with team members, and providing updates.
• Willingness to take proactive steps to improve network performance and reliability.
• Capable of working in a 24/7 environment with a flexible schedule.
• Relevant certifications, such as Cisco CCNA or CCNP, are a plus.

Key Benefits: 

• Attractive salary based on skills and experience.
• Annual bonus based on both individual and company performance.
• Medical Insurance.
• Lunch provided daily.

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