Key Duties/Responsibilities: 

• Provide local and remote support to customers using the company’s ticketing support system to effectively keep track, resolve and escalate issues inline the company’s SLAs.
• Manage, monitor, maintain and support customer and in-house systems, applications, and infrastructure.
• Administer and maintain in-house and customer network equipment including firewalls, routers, and switches as well as IP telephony systems.
• Analyze logs and use the company’s monitoring and alerting systems to identify, troubleshoot and resolve problems as well as for capacity planning.
• Contribute to technical lifecycle projects such as updating and patching of operating systems, equipment software/firmware and equipment replacements/upgrades.
• Update and develop scripts and tools to improve service delivery and automation.
• Deploy/install various IT systems and infrastructure.
• Fulfil any other duties relevant to the role assigned by the company’s management.

Key Skills/Experience: 

• University/college degree in Computer Science, Engineering, or relevant subject.
• At least 1 year working experience in a similar position.
• Prior experience working with Microsoft on-premises and cloud technologies such as Hyper-V, Windows Server 2016 or newer (Active Directory, GPOs, DHCP, WSUS), Office 365, etc.
• Good knowledge/prior experience of troubleshooting networking protocols and technologies (TCP/IP, DNS, DHCP, routing, VLANs, etc.), at least to CCNA level.
• Previous experience working with VMWare virtualization technologies including ESXi, vCenter and ideally, VDI as well as Veeam availability and monitoring solutions.
• Good knowledge of Linux operating systems.
• Experience/knowledge of Cisco Unified Communications solutions and VoIP in general will be considered an advantage.
• Previous experience with SAN storage technologies, security products/solutions and network monitoring solutions will be considered an advantage.
• Active certifications in any of the required technology areas will be considered as an advantage.
• Good interpersonal and communicational skills in English, both verbal and writing.
• Multi-tasking with ability to work under pressure to meet deadlines while handling multiple priorities and without compromise on quality of work and service levels.
• Self-initiative, self-motivation, self-discipline, dependability, and commitment.
• Team player.
• Strong analytical thinking and excellent problem-solving capabilities.
• Adaptable and quick learner

To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.