Key Duties/Responsibilities: 

• Install, configure, and maintain the data center’s management, monitoring, and alerting systems (DCIM, SNMP, Modbus).
• Verify the accuracy of data presented in the company’s infrastructure management/monitoring systems and troubleshoot all elements of the controls system, including field devices, controllers, network components and software systems as necessary to resolve data quality issues.
• Utilize site management and monitoring systems to identify, recommend and implement operational efficiency improvements and eliminate potential problems.
• Update systems configuration in response to infrastructure equipment additions, moves, changes or deletions.
• Develop data dashboards and reports for internal and external users.
• Plan and perform preventive and corrective maintenance of site’s infrastructure including generators, UPSs, battery systems, cooling equipment, etc.
• Ensure, through testing where applicable, the suitability of components or action plans for deployments.
• Manage and provide assistance to 3rd party contractors/vendors during critical maintenance and engineering activities including the deployment and commissioning of new infrastructure and systems.
• Perform site inspections and monitor the building and datacenter alarms.
• Respond to emergency incidents, troubleshoot problems, and escalate to upper tier, always respecting the company’s SLAs.
• Maintain accurate records, document all incidents/problems, and prepare reports.
• Install, test, label and document new circuits including patch frames, fiber runner/cable trays and pre-terminated cabling work.
• Install, test, label, and document new LV equipment such as busbar tap-off units, PDUs and ATSs.
• Perform infrastructure audit duties, record validation and housekeeping work.
• Provide capacity planning and support for new service provisioning, equipment moves, additions, changes, and deletions.
• Is subject matter expert with the diverse systems (mechanical/cooling, power, and IT) present in a data center, able to identify and understand underlying issues in such an interdisciplinary environment, differentiating key elements from the irrelevant or trivial.
• Interact with internal and external teams, including vendors/suppliers and consultants, on projects, policies, and procedures.
• Utilize and enforce s safe working practices and exhibit quality workmanship on all work.
• Acquire knowledge by expanding experience with systems, vendor training, participation in industry groups or meetings and shadowing others.
• Provide training and mentors new or junior team members.

Key Skills/Experience: 

• University/college degree in Computer Science, Electrical Engineering, Mechanical Engineering or other relevant subject.
• At least 3 years of working experience in a similar position, ideally in a data center, telecoms operator or other critical environment.
• Comprehensive knowledge of electrical and mechanical topologies commonly found in data centers and their components (generators, UPSs, PDUs, ATSs, CCUs, Chillers, etc.) as well as fire safety systems.
• Experience working with DCIM, Modbus and SNMP monitoring and control systems (incl. BMS); APC/SE StruxureWare or EcoStruxure, Zabbix and Grafana will be preferred.
• Good knowledge of design software such as MS Visio and AutoCAD.
• Data center certifications from Uptime Institute, CNet, EPI, DCPro, IDCA or similar will be considered an advantage.
• Good interpersonal and communicational skills in English, both verbal and writing with emphasis on technical writing and reporting.
• Hard and efficient worker, able to deliver under pressure in a multitasking, interdisciplinary and fast-paced environment without compromise on timelines, quality of work and service levels.
• Dependability and commitment.
• Team spirit.
• High degree of self-initiative, self-motivation, self-discipline with excellent time and task management skills.
• Strong analytical thinking and excellent problem solving/troubleshooting capabilities.
• Adaptability and ability to learn quickly.

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