Key Duties/Responsibilities: 

• Lead and develop a high-performing customer support team through coaching, performance management, and skills development.
• Oversee daily operations while maintaining exceptional service standards and achieving KPIs including response times, resolution rates, and customer satisfaction scores.
• Resolve escalated issues promptly while collaborating cross-functionally to ensure compliance with company policies and regulatory requirements.
• Build team capability through recruitment support, onboarding, training programs, and regular performance reviews.
• Foster a customer-centric culture that prioritizes service excellence and continuous improvement.
• Optimize processes by analyzing performance data, updating procedures, and implementing tools that enhance service delivery.
• Anticipate potential challenges and proactively develop solutions to prevent service disruptions.

Key Duties/Responsibilities: 

• 2+ years of experience in a similar role in a CySEC or similar EU-regulated CFD/Forex broker or Investment Firm.
• Strong understanding of CFD products, financial markets, and trading mechanics.
• Excellent leadership and people management skills.
• Fluent in English, additional languages are a plus.
• Strong analytical and problem-solving skills.
• Proficiency in CRM systems, support tools and Microsoft Office.
• Collaborative team player with ability to work across departments.

Key Benefits: 

• Be part of a dynamic and multi-cultural team.
• Career growth opportunities with global offices.
• Attractive salary.
• Performance-based bonus.
• Private medical insurance.
• Fitness membership allowance.
• Birthday Leave.
• Work from Home Policy.
• Weekly Lunch.

To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.