Role Overview: 

As a Customer Support Representative, you will interact with customers and assist them with their enquiries. You will be representing the company and will therefore possess a vibrant and responsible character, as well as the capacity to work in shifts.

Key Duties/Responsibilities:  

• Effectively communicating with customers in their designated language.
• A high emphasis on quality, with particular attention to detail and accuracy.
• Providing an outstanding client experience and resolving issues on first contact.
• Resolve product and service issues by clarifying customer complaints, determining the origin of is-sues, identifying and explaining the best course of action, and following up to assure resolution.
• Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way.
• Escalating requests where needed.
• Thoroughly investigating player concerns.
• Promoting a “Safer Gaming” philosophy.
• Staying UpToDate on rules, processes, and licencing needs.
• Contributing to collective effort by achieving necessary results
• Go above and beyond when engaging customers
• Taking part in the Onboarding Programs.

Key Skills/Experience: 

• Native, or high fluency in both verbal and written Portuguese is essential.
• Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training.
• Strong communication/public relations along with active listening skills required.
• Customer orientation and the ability to adapt and respond to diverse sorts of characters.
• Proficiency working on computers and touch typing are required.
• Ability to perform under pressure.
• Accountability and conscientiousness.
• Ability to work on rotational shift-patterns (4 days on 2 days off).

 Key Benefits: 

• Excellent work environment.
• Attractive salary package.
• Monthly incentive Bonus.
• Monetary vouchers on Birthdays and other special occasions.
• Possibilities to enrol in Company's pension plan.
• Exciting company activities including monthly lunches, corporate gatherings, an intercompany foot-ball team, competitions, and many other activities.
• A chance to advance professionally inside one of the world's largest iGaming organisations.

To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.