Key Duties/Responsibilities:
- Implement
the customer service policies of the company.
- Measure
customer satisfaction and improve services.
- Handle
all types of enquiries from customers via chat, phone call or email.
- Enter
and regularly update customers account information in the company’s
records and systems.
- Provide
help to customers respective to the company’s services.
- Investigate
and solve customer problems or complaints by clarifying and determining
the cause of the problem, selecting, and explaining the best solution to
the customer, expediting correction or adjustment in case this is needed
and following up to ensure resolution and customer satisfaction.
- Liaising
with various departments and solving the various issues that arise during
the daily operations.
Key Skills/Experience:
- Ideally
hold a University Degree.
- Possess
previous experience in a similar client focused role is a must.
- Excellent
customer service skills are essential.
- Previous
experience working in the Forex and/or Financial Services sectors is
highly desirable.
- Excellent
oral and written command of the English language.
- Very
good knowledge of Office 365.
- Excellent
organizational skills.
- Communication
skills that allow you to inform, help and advice customers efficiently.
- Attention
to detail.
- Willingness
and ability to handle challenging situations and adapt to a fast-changing
environment.
- Ability
and willingness to work on a 24/5 rotational shift basis.
To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.