+357 22 002285 +357 25 041690
Customer Services ,
Forex ,
FinTech
Location: Hybrid,Limassol
Reference: 7915
Date Posted: 19/12/2024
Customer Support Officer (Crypto Exchange)
CareerFinders, on behalf of our client, a specialist Consulting company offering administrative support services, primarily within the Cryptocurrency and Digital Asset industries, we are seeking to recruit a Customer Support Officer to join their growing team based in Limassol. As a Customer Support Officer, you will primarily be responsible for ensuring clients receive an outstanding level of client service in relation to any queries, issues and or/complaints they may have. You will need to hold relevant experience within a customer support position, and possess excellent verbal and written communication skills in English. Any previous experience working in the Cryptocurrency industry will be considered a significant advantage. Our client offers an attractive remuneration package based on skills and experience, as well as Hybrid working conditions, and some flexibility with working hours. You will have the opportunity to work in a vibrant, innovative startup environment that promotes personal and professional growth.
Key Duties/Responsibilities:
- Processing
orders, forms, applications, and requests.
- Resolving
customer complaints and queries.
- Keeping
records of customer interactions, transactions, comments, and complaints.
- Communicating
and coordinating with colleagues.
- Providing
feedback on the efficiency of the customer service process.
- Knowing
products inside and out to answer questions.
- Writing
product guides to reduce common customer queries.
- Collaborating
with the development team to resolve customer issues.
Key Skills/Experience:
- Previous
experience with 1st line customer support is a must.
- Experience
of working in the Cryptocurrency industry will be considered a significant
advantage.
- Excellent
client service skills are essential.
- Fluency
in both verbal and written English.
- Great
communication skills.
- Great
problem solving skills.
- Strong
attention to detail.
- Proactive
approach to handling issues and tasks.
- Ability to work independently, with minimal supervision.
To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.
