Key Duties/Responsibilities: 

• Provide top-notch customer support to clients (Forex & Crypto brokerages) by addressing their inquiries, troubleshooting issues, and offering solutions in a timely manner.
• Develop a deep understanding of company products to effectively assist clients and provide accurate information.
• Log and track issues reported by clients, ensuring they are resolved promptly and accurately.
• Work closely with other teams, including development and product teams, to resolve client issues and improve products.
• Maintain clear and effective communication with clients to manage their expectations and provide updates on issue resolution.
• Assist in the training and onboarding of new clients, ensuring they understand how to use products effectively.
• Gather feedback from clients and share insights with the product team to drive continuous improvement.
• Maintain detailed records of client interactions, issues, and resolutions to ensure knowledge sharing and future reference.

Key Skills/Experience: 

• A Bachelor's degree in Information Technology, Business, or another relevant field is desirable, but not essential. 
• Proven experience in a customer support or technical support role is a must.
• Strong problem-solving and analytical skills, with a keen attention to detail.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Familiarity with CRM systems and support ticketing tools.
• Ability to work effectively in a team environment and collaborate with other departments.
• Patience and empathy when dealing with clients, ensuring a positive support experience.
• Flexibility to work in shifts if required, as support is provided to clients in different time zones.

To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.