Key Duties/Responsibilities: 

• Respond to open client helpdesk tickets, email queries and live chat.
• Collection and approval of KYC documents.
• Assist with allocating client deposits and executing withdrawals in a timely manner.
• Assign clients to relevant departments for more timely support as needed.
• Provide general assistance for the smooth running of the Back Office and Support Departments.
• Assist with the setup of IB campaigns.

Key Skills/Experience: 

• 1+ year of experience in a relevant role is a must.
• Excellent client service skills.
• Full fluency in verbal and written English to a professional level.
• Any knowledge of Italian and/or Spanish will be considered an advantage.
• Strong knowledge of MS Office applications.
• Excellent organisational and administration skills.
• Positive attitude and enthusiasm for helping others.
• Adaptability to handle various customer needs and challenges.
• Attention to detail and commitment to quality.

To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.