Key Duties/Responsibilities:

• Be active on a daily basis across all customer support channels, including app communities, providing timely, helpful, and professional user support.
• Fully manage the FAQ domain (update/remove answers, restructure content, and more).
• Gather user feedback from customer inquiries.
• Identify and report bugs/issues to the relevant team.
• Maintain detailed and accurate customer records using CRM systems.
• Collaborate with other departments to improve customer experience.
• Identify common customer issues and recommend process improvements.

Key Skills/Experience:

• Prior experience in a relevant Customer Support role is essential.
• A native or near-native level of written and spoken English is essential.
• Familiarity with iOS and/or Android operating systems.
• Familiarity with fitness-related platforms or apps is highly desirable.
• Experience working for a tech or mobile app company would be advantageous.
• Strong communication and interpersonal skills.
• Positive attitude and a passion for helping others.
• Ability to work independently and in a team environment.
• Highly organized and detail-oriented.
• Active and tech-aware mobile user.

To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.