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Customer Services
Location: Hybrid,Larnaca
Reference: 8116
Date Posted: 12/03/2025
Customer Service Representative
CareerFinders, on behalf of our client, a High Technology company that developed and published a cutting-edge fitness mobile application, we are seeking to recruit a Customer Service Representative to join their new team based in Larnaca. As a Customer Service Representative, you will act as the first point of contact for customers, addressing inquiries, resolving issues, and ensuring customer satisfaction. Our client is seeking applicants who possess prior experience in a relevant Customer Support role, and who speak a native, or near-native level of English. This role requires excellent communication skills, problem-solving abilities, and a passion for delivering top-notch customer service. An attractive remuneration package is on offer based on skills and experience, as well as Hybrid working conditions.
Key Duties/Responsibilities:
- Handle
customer inquiries from both Premium and Free users.
- Fully
manage the FAQ domain (update/remove answers, restructure content, and
more).
- Gather
user feedback from customer inquiries.
- Identify
and report bugs/issues to the relevant team.
- Maintain
detailed and accurate customer records using CRM systems.
- Collaborate
with other departments to improve customer experience.
- Identify
common customer issues and recommend process improvements.
Key Skills/Experience:
- Prior
experience in a relevant Customer Support role is essential.
- A
Native or near-native level of written and spoken English is essential.
- Strong
communication and interpersonal skills.
- Positive
attitude and a passion for helping others.
- Ability
to work independently and in a team environment.
- Highly
organized and detail-oriented.
- Active
and tech-aware mobile user.
- Familiarity
with fitness-related platforms or apps is highly desirable.
- Experience working for a tech or mobile app company would be advantageous.
To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.
