Key Duties/Responsibilities: 

• Handle freight bookings and proactively track orders to ensure timely delivery.
• Monitor and update the status of shipments, addressing any issues that may arise.
• Collaborate closely with the sales department and effectively manage assigned customer accounts.
• Oversee and coordinate the supply chain process, liaising with shipping lines, airlines, transport companies, and warehouse operators.
• Act as the primary point of contact for customers, responding to enquiries and providing professional support.
• Maintain strong working relationships with internal colleagues as well as external stakeholders.
• Ensure all documentation and system records are accurate, complete, and up to date.

Key Skills/Experience: 

• Bachelor’s degree in Business, Logistics, Shipping, or a related field.
• 2+ years’ experience in a customer service position.
• Understanding of freight forwarding/ shipping operations.
• Ability to communicate confidently and clearly in English and Greek, both verbally and in writing.
• Strong organizational and multitasking skills.
• Problem solving and active listening skills.

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