Key Duties/Responsibilities:

• Responding to inbound calls, emails, and CRM tickets in a timely and professional manner.
• Resolve issues, provide accurate information, and ensure high levels of customer satisfaction.
• Receiving customer orders via phone/email, inputting them into SAP, and coordinating with logistics for timely deliveries.
• Ensure accurate and on-time fulfilment of customer needs, minimizing delays or errors.
• Issuing, activating, adjusting limits, and resolving transaction or system issues for Fleet Technical Card users.
• Updating customer master data, processing internal approvals, generating reports via SAP and Excel.
• Communicating promotional offers, tracking participation, and answering customer queries.
• Liaising with Sales, Logistics, Finance, Marketing and Engineering to ensure cross-functional execution of tasks.
• Assisting station dealers with operational issues, barcode entries, price updates, and promo communication.

Key Skills/Experience:

• An academic background in Business Administration, or a similar field of study will be considered a plus.
• Approximately 2+ years of experience in customer support or similar is essential.
• Sound knowledge of MS Office applications.
• Familiarity with ERP/CRM systems and practices such as SAP is highly desirable.
• Customer focused, with the ability to adapt/respond to different types of characters.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills in Greek and English.
• Team player with a positive attitude.
• Ability to multi-task, prioritize, and manage time effectively.

Key Benefits:

• Competitive salary based on skills and experience.
• 13th salary.
• Provident Fund.

To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.