+357 22 002285 +357 25 041690
Customer Services ,
Administration/Secretarial ,
Insurance
Location: Paphos
Reference: 7943
Date Posted: 20/12/2024
Customer Care Specialist
CareerFinders, on behalf of our client, an established provider of both General & Life Insurance related products and services across Cyprus, we are seeking to recruit a Customer Care Specialist to join their growing team based in Paphos. As a Customer Care Specialist, you will primarily be responsible for ensuring clients receive an outstanding level of customer service at all times. As part of your role you will handle incoming client enquiries via phone and email, obtain and check all relevant documentation, confirm incoming payments for insurance policies, and more. Our client is seeking applicants who possess proven experience in a relevant customer focused role, who are fluent in both verbal and written English. You will need to possess excellent customer service, organisational, and administration skills, and be an excellent team player. An attractive remuneration package is on offer based on skills and experience, as well as the opportunity to work in a healthy, vibrant and inclusive workplace environment.
Key Duties/Responsibilities:
- Handle
incoming client enquiries via phone and email, ensuring an outstanding
level of customer service at all times.
- Obtaining
and checking all necessary documentation when setting up new insurance
policies on behalf of clients.
- Confirming
incoming payments for insurance policies.
- Sending
insurance-related documentation to customers.
- Assisting
as required with sending reminders to customers regarding the renewal of
insurance premiums.
- Any
other relevant duties as assigned by Management.
Key Skills/Experience:
- Any
academic background relating to Business Administration, Secretarial
Studies, or similar will be considered an advantage, but not essential.
- Proven
experience in a relevant customer service focused role is essential.
- Outstanding
customer service and communication skills are a must.
- Excellent
organisational and administration skills.
- Positive
attitude and enthusiasm for helping others.
- Adaptability
to handle various customer needs and challenges.
- Attention
to detail and commitment to quality.
- Fluency
in both verbal and written English is required.
- Sound knowledge of MS Office applications.
To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.
