+357 22 002285 +357 25 041690
Customer Services ,
Administration/Secretarial
Location: Limassol
Reference: 8144
Date Posted: 16/04/2025
Customer Care Executive
CareerFinders, on behalf of our client, an International Consultancy Firm that provides clients with a range of professional services including Contract & Payroll Management, Immigration Services & Tax Compliance, we are seeking to recruit a Customer Care Executive to join their growing team based in Limassol. As the Customer Care Executive, you will primarily be responsible for ensuring professional, timely and accurate resolutions to client queries throughout the lifecycle of the client contract. You will also take proactive measures to enable the highest level of customer service, minimising the need for dispute resolution through the building of client relationships and the quality of service provided. Our client is seeking applicants who are ideally educated to degree level, who possess approximately 2+ years of previous experience in a relevant role. Excellent verbal and written communication skills in English to a business level are a must. An attractive remuneration package based on skills and experience, and working hours are from 09:00 to 18:00 Monday – Friday.
Key Duties/Responsibilities:
- Responsible for the full lifecycle of clients working on temporary
cross border employment contracts.
- Act as the principal point of contact for all customer enquiries
either by telephone or email.
- Manage the relationships and queries from contractors, end clients,
agencies and authorities via email and telephone.
- Ensure all communications from contractors receive a response
within 24 hours of receipt and that all queries or issues are resolved
ASAP.
- Escalate any pending issues and critical situations immediately.
- Assist with invoicing and payment related enquiries and tasks as
and when required.
- Collecting and verifying compliance related documentation (KYC) and
escalating and checking timesheets.
- Liaising with local accountants for contractor registrations and
de-registrations.
- Liaising with local accountants for the administration and
provision of payroll services as and when required.
- Providing accurate data input to the document management software.
- Responsible for monitoring customer satisfaction levels and service
delivery turnaround within set time frames.
- Coordinate and liaise with internal departments, agency/client and
external partners for any information required and reply accordingly.
- Control and maintain records of documents whilst ensuring
compliance and continuously monitor and chase up for documentation to
ensure no statutory obligations are missed.
Key Skills/Experience:
- Bachelor's degree in Business Administration, Communications, or a
related field is preferred.
- Approximately 2+
years of relevant work experience is ideal.
- Proactive and self-motivated with a passion for customer service.
- Excellent verbal and written English to a business level is
essential.
- Proficiency with MS Office & CRM
systems.
- Strong communication and interpersonal skills.
- Excellent problem-solving skills and ability to multi-task, prioritize, and manage time effectively.
