+357 22 002285 +357 25 041690
Customer Services ,
Administration/Secretarial
Location: Limassol
Reference: 7998
Date Posted: 04/02/2025
Customer Care Executive
CareerFinders, on behalf of our client, an International Consultancy Firm that provides clients with a range of professional services including Contract & Payroll Management, Immigration Services & Tax Compliance, we are seeking to recruit a Customer Care Executive to join their growing team based in Limassol. As the Customer Care Executive, you will primarily be responsible for ensuring professional, timely and accurate resolutions to client queries throughout the lifecycle of the client contract. You will also take proactive measures to enable the highest level of customer service, minimising the need for dispute resolution through the building of client relationships and the quality of service provided. Our client is seeking applicants who are ideally educated to degree level, who possess approximately 2+ years of previous experience in a relevant role. Excellent verbal and written communication skills in English to a business level are a must. An attractive remuneration package based on skills and experience, and working hours are from 09:00 to 18:00 Monday – Friday.
Key Duties/Responsibilities:
- Responsible
for the full lifecycle of clients working on temporary cross border
employment contracts.
- Act as
the principal point of contact for all customer enquiries either by
telephone or email.
- Manage
the relationships and queries from contractors, end clients, agencies and
authorities via email and telephone.
- Ensure
all communications from contractors receive a response within 24 hours of
receipt and that all queries or issues are resolved ASAP.
- Escalate
any pending issues and critical situations immediately.
- Assist
with invoicing and payment related enquiries and tasks as and when
required.
- Collecting
and verifying compliance related documentation (KYC) and escalating and
checking timesheets.
- Liaising
with local accountants for contractor registrations and de-registrations.
- Liaising
with local accountants for the administration and provision of payroll
services as and when required.
- Providing
accurate data input to the document management software.
- Responsible
for monitoring customer satisfaction levels and service delivery
turnaround within set time frames.
- Coordinate
and liaise with internal departments, agency/client and external partners
for any information required and reply accordingly.
- Control
and maintain records of documents whilst ensuring compliance and
continuously monitor and chase up for documentation to ensure no statutory
obligations are missed.
Key Skills/Experience:
- Bachelor's
degree in Business Administration, Communications, or a related field is preferred.
- Approximately
2+ years
of relevant work experience is ideal.
- Proactive
and self-motivated with a passion for customer service.
- Excellent
verbal and written English to a business level is essential.
- Proficiency
with MS
Office & CRM systems.
- Strong
communication and interpersonal skills.
- Excellent problem-solving skills and ability to multi-task, prioritize, and manage time effectively.
To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.
