+357 22 002285 +357 25 041690
Customer Services ,
Forex
Location: Limassol
Reference: 7926
Date Posted: 19/12/2024
Client Support Representative (Shift-Patterns)
CareerFinders, on behalf of our client, an award-winning global Contract for Difference (CFD) and FX Broker, regulated by multiple authorities including CySEC here in Cyprus, we are seeking to recruit a Client Support Representative to join their growing team based in Limassol. The successful applicant will be the first point of contact for prospective and existing clients, handling inquiries reactively, and proactively finding solutions to client issues. Prior experience in Customer Service or Financial Institutions is preferred, but not essential. Excellent communication skills in English are required, and fluency in additional languages such as Polish, German, Italian, or Portuguese will be considered a plus. This role requires a willingness and ability to work morning and afternoon shifts on a weekly basis, with flexibility to cover weekends and Cyprus public holidays on a rotational schedule. Shifts are 08:00 - 16:00 and 15:00 - 23:00. A highly attractive remuneration and benefits package is on offer, including performance-related bonuses, private medical insurance, and a fitness allowance.
Key Duties/Responsibilities:
- Provide
high-quality and best-in-class service to clients via telephone calls,
emails, and other channels.
- Consistently
take initiative to resolve clients’ queries with full dedication and
determination by identifying problems and solutions in a timely manner.
- Skilfully
analyse and understand clients’ needs, identify business opportunities and
ways to provide best experience.
- Proactively
liaise with various departments to assist in resolving clients’ queries.
- Proactively
learn about the financial markets, CFD industry, and trading platforms.
- Actively
assist with proof reading and translation of content as required.
Key Skills/Experience:
- Prior
experience in Customer Service or Financial Institutions is preferred but
not essential.
- Strong
eagerness to learn about financial markets, including forex, global share
indices, commodities, and cryptocurrencies.
- Fluency
in English.
- Preferred
additional languages: Polish, German, Italian, and/or Portuguese.
- Enthusiasm
for customer service and problem-solving.
- Excellent
communication skills, both verbal and written.
- Strong
sense of integrity.
- Willingness
to commit to long-term career growth and professional development.
- Open-minded
and cooperative personality.
- Critical
thinking and problem-solving skills.
- Advanced
MS Office skills.
Key Benefits:
- Attractive
salary.
- Performance-related
bonus.
- Private
medical insurance.
- Fitness
membership allowance.
- Be
part of a dynamic and multi-cultural team.
- Career growth opportunities with global offices.
To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.
