Key Duties/Responsibilities: 

• Provide day-to-day support for Cisco Call Manager (CUCM), including configuration, maintenance, and troubleshooting of voice and video communication systems.
• Assist with Jabber and Webex implementations, ensuring integration for messaging, meetings, and collaboration features; handle inbound queries, resolve connectivity issues
• Manage and support the Meraki Dashboard, including diagnostics for wireless networks, security appliances, switches, and other cloud-managed infrastructure; optimize performance and resolve reported issues.
• Support Cisco and Meraki switches, including configuration, troubleshooting, firmware updates, and integration with broader network environments to maintain reliable connectivity and performance.
• Collaborate with customers and internal teams to implement solutions, perform upgrades, and ensure compliance with best practices.
• Monitor system health, conduct root-cause analysis for outages, and provide recommendations for improvements.
• Stay updated on Cisco product updates and emerging technologies in collaboration and networking.

Key Skills/Experience: 

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Proven experience in supporting Cisco technologies, including Cisco Call Manager, Meraki & Webex.
• Certified Meraki Networking Associate (CMNA).
• Cisco Certified Network Professional (CCNP).
• Holders of the Cisco Business Architecture Analyst certification are encouraged to apply.
• Strong knowledge of TCP/IP, LAN/WAN, VPNs, VLANs, QoS, and network security.
• Experience with Cisco IOS, NX-OS, ASA, and Firepower preferred.
• Familiarity with ITIL processes (Incident, Problem, Change Management).
• Excellent analytical, problem-solving, and communication skills.

Key Benefits: 

• Competitive salary based on skills and experience.
• Private Medical Insurance.
• Provident Fund.
• Food allowance: 200 Euro Wolt Credits per month.
• Annual salary review.
• Flexible working hours.
• Hybrid/Remote working options.
• Friday afternoon’s off.

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