Key Duties/Responsibilities: 

• Lead the planning and implementation of project management strategies based on the PMI methodology.
• Collaborate with clients to understand their business requirements and translate them into comprehensive Zoho CRM solutions.
• Provide recommendations on system configurations, integrations, and automation strategies.
• Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects.
• Ensure that all projects are delivered on time, within scope, and within budget.
• Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule, and costs.
• Measure project performance using appropriate systems, tools, and techniques.
• Report and escalate to Management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Key Skills/Experience: 

• A minimum of 2-3 years of experience in project management is essential.
• Strong working knowledge of PMI project management principles and practices.
• A strong understanding of Zoho CRM functionalities and capabilities is highly desirable. 
• PMP certification is highly desirable.
• Any previous experience with CRM related project implementations will be considered an advantage.
• Proficient in project management software tools.
• Adept at project and change management.
• Solid organizational skills including attention to detail and multitasking skills.
• Excellent written and verbal communication skills in English.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and meet tight deadlines.

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