Key Duties/Responsibilities: 

• Providing support to existing and potential customers.
• To act as an escalation point to assist colleagues on more complex issues.
• Lead the deployment of new systems and solutions.
• Documenting solutions and training others to support them effectively.
• Developing bespoke internal solutions to solve unique challenges.
• Growing and sharing own skills and knowledge to benefit the team and the company.

Key Skills/Experience: 

• Experienced in managing Windows server and desktop OS (Server 2012/2016/2019, Windows 10).
• Comfortable managing a Windows domain, particularly working with all aspects of Active Directory and Group Policy.
• Good experience with virtualisation and associated technologies, particularly managing VMware vSphere environments.
• A good understanding of core networking technologies – IPs, Gateways, Subnets, DNS, DHCP, etc.
• Experience working with server and networked storage infrastructure.
• Citrix experience useful but not essential.
• Experience of helpdesk service and ticket management solutions.
• Excellent customer service skills.
• Very good communication skills in English, both written and spoken.
• Passionate about technology and providing a high degree of service to customers.
• Ability and desire to develop new skills, expand knowledge, and experience new technologies.
• Self-motivated, able to work without supervision as well as being flexible with a proactive approach.
• Able to manage own workload and find time to help colleagues with theirs.
• Ability to teach others and effectively transfer knowledge to others in the team.
• Access to a reliable broadband connection at home (5Mbps or better).
• Suitable environment at home to work from, including space to run multiple monitors and occasional server equipment.
• A willingness and ability to work from 11:00am to 8:00pm Cyprus time to mirror the UK market. 

To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.