Key Duties/Responsibilities: 

• Onboarding new clients - Assist new clients with their set up in the system and provide training.
• Client Relationship Management - Initiate frequent communication with your portfolio of accounts to learn about the client’s business, their goals, and strategies in order to identify opportunities to better leverage how the client works with the technology.
• Client Training - Train clients on the best use of the software to match their business needs and notify clients of software upgrades and schedule training on new features for the client’s staff.
• Client Communication – Create awareness of product features, new product launches, services, and offerings, and share relevant industry news in order to maintain a close professional and strategic relationship with clients.
• Internal Communication – Be in constant communication with internal departments including sales, integration, payment optimization and product teams for updates related to clients and their requests.
• Act as the primary point of contact for our Key Accounts who require general technical support and requests related to our proprietary software, effectively delegate, and manage these support items and ensure that the client’s needs are met.

Key Skills/Experience: 

• University/College degree in business or related field.
• Approximately 2 to 3+ years’ experience in Account Management, Customer Service or Business Development in the online payments industry.
• Strong client relationship management skills.
• Excellent problems solving skills.
• Ability to understand and communicate basic technical problems and resolutions clearly to both a technical and non-technical audience.
• Excellent verbal and written English communication.
• Exceptional knowledge of the Internet and how users interact with content.
• Understanding of search engine queries and directory sites.
• Previous experience working with different CRM systems and/or in-house software programs in the payment industry.
• Attention to detail and strong organizational skills.
• Must possess a strong work ethic.
• Eager and willing to overcome challenges.
• Demonstrated ability to work in a fast-paced, competitive, and fun environment.
• Proficient in MS Word, Excel, Outlook, PowerPoint.

Key Benefits: 

• Tailor-made training and ongoing development to help you get on the cutting edge of online payments.
• Merit-based career progression in a fast-growing organization.
• Environment where product expertise, professional and personal commitment are rewarded.
• Fun and collaborative working atmosphere.

To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.