Key Duties/Responsibilities:
- Effectively
handle new and existing client base and customer support via chat, email
and phone.
- Assisting
with managing the Japanese community.
- Resolve
any issues by clarifying the customer’s requests.
- Ensure
customer satisfaction.
- Servicing
applicants by providing product and service information and resolving
problems through our customer support platform.
- Performing
due diligence on new clients, requesting KYC information, documentation,
review and verification of received documentation and making an analytical
risk assessment for new applicants.
- Investigating
high risk potential investors and reporting where necessary and obtaining
all necessary documentation to complete the investor file.
- Communicating
effectively and efficiently with relevant internal and external parties to
obtain KYC documents and perform enhanced due diligence.
- Maintaining
a good knowledge of potential red flags regarding the potential investor
and the jurisdictions within which the firm’s investors are based.
Key Skills/Experience:
- Fluency
in the Japanese language is a must.
- Advanced
proficiency in written and spoken English.
- Previous
experience in a similar position is highly desirable.
- Ability
to learn new technologies quickly.
- Able to
multitask and work independently.
- Passion
for solving customer issues in a fast-paced environment.
- Experience
working with Zendesk or similar ticket management tool will be considered
an advantage.
- Ability
to communicate with customers to solve any questions.
To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.