Key Duties/Responsibilities:
- Maintain
a high level of customer service through effective technical support,
problem identification, troubleshooting and resolution via chats and
emails.
- Provide
information on the product and services.
- Analyze
and identify potential technical issues.
- Keep
all stakeholders updated on the results of the investigation and issue
resolution.
- Ensure
that all queries are answered and issues are resolved within a timely
manner.
- Oversee
interconnection between cases and report it, according to internal
procedures.
- Be able
to explain technical details with ease to non-technical clients.
- Identify
and manage incidents.
- Work on
additional projects based on the team, department and company needs.
- Be the
link between external and internal stakeholders.
Key Skills/Experience:
- 1+
years’ experience in Technical Support, Customer Service or a similar role
is a must.
- Strong
communication skills, both verbal and written in English are a must.
- Experience
with API processes, logs interpretation is highly desirable.
- Strong
client service skills.
- Any prior
experience with tools including Jira, Zendesk, Skype and/or Datadog will
be considered an advantage.
- Experience
with incident management is highly desirable.
- Basic
knowledge of networking principles is desirable.
- Ability
to understand and communicate basic technical problems and resolutions
clearly to both a technical and non-technical audience.
- Eager
and willing to overcome challenges.
- Strong
problem-solving and analytical skills.
To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.