Key Duties/Responsibilities:
- Providing
customer and support to clients over the phone.
- Responding
efficiently and accurately to callers, explaining possible solutions, and
ensuring that clients feel supported and valued.
- Handling
complaints and logging them in the internal system.
- Engaging
in active listening with callers, confirming or clarifying information.
- Building
lasting relationships with clients and other call center team members
based on trust and reliability.
- Utilizing
software, databases, scripts and tools appropriately.
- Taking
part in training and other learning opportunities to expand knowledge of
company and position.
- Adhering
to all company policies and procedures.
Key Skills/Experience:
- High
School Diploma or equivalent.
- Exceptional
customer service, active listening, and verbal and written communication
skills, professional phone manner.
- Any
previous experience working within a Call Centre environment will be
considered a significant advantage.
- Proficiency
with computers, especially with CRM software, and strong typing skills.
- Strong
time management and decision making skills.
- Adaptability
and accountability.
- Fluency
in Greek & English.
- Ability
to work on rotational 24/7 shift-patterns.
To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.