Key Duties/Responsibilities: 

• Supporting clients with any enquiries, through the means of established communication.
• Respond promptly to customer inquiries, handling and resolving them accordingly.
• Provide existing and prospective clients with relevant information regarding the website and products offered by the Company.
• Obtain and evaluate all relevant information to handle enquiries correctly.
• Record details of all enquiries, comments and complaints.
• Directing requests and unresolved issues to the designated person and/or department.
• Providing assistance to prospective clients with respect to the Account Opening process.
• Communicate and coordinate issues with other departments.
• Communicate precise and correct information at all times.
• Communicate and coordinate issues with other departments.
• Execute any additional duties assigned by the Line Manager.

Key Skills/Experience: 

• University degree or equivalent is preferable.
• Approximately 2+ years’ experience within a phone-based customer support function is highly desirable.
• Direct industry knowledge is desirable.
• Experience using a CRM system.
• Fluency in German & English, both in writing and verbally.
• Exceptional communication & soft skills, as well as problem-solving skills.
• Ability to multitask.
• Effective communication both orally and written.
• Basic Computer knowledge.
• Pleasant personality and good team player.

To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.