Key Duties/Responsibilities:

• Be responsible for controlling and ensuring all services are conducted according to the Company’s Policies and Operating Procedures.
• Coordinate all services and operational decisions.
• Organize all services in an effective and efficient manner to ensure day-to-day regular, irregular (and emergency) operations achieve quality customer service standards and required profitability.
• Establish priorities and direct work effort to meet the changing business needs on the day.
• Provide feedback to the Operations Manager, on all operating matters.
• Coordinate diverse information from a variety of sources to ensure that consistent outcomes are achieved and aligned with the Company’s objectives.
• Handling competing priorities in a manner that does not compromise the overall operational management of the Company.

Key Skills/Experience:

• Well-developed analytical, numerical, negotiation and problem-solving skills.
• Able to manage multiple information sources and quickly process multi-level problems simultaneously.
• Exceptional communication, client service and organizational skills.
• Fluency in Greek and English is a must.
• Good understanding of computers and relevant software (Excel, Word, Outlook).
• Ability to work on rotational shift patterns as required by the company. 
• Ability to work well as part of a team as well as independently. 
• Perform well under pressure with the ability to multitask.