Role Overview: 

We are launching a new consumer facing product and are creating a new Customer Support team to support our clients. This is a great opportunity for you to enter the exciting world of neobanking. We are looking for energetic individuals, Graduates or with previous relevant working experience. This role combines the customer service tasks and the back-office tasks. Successful candidates should be able to answer customer’s enquiries when dealing with business or consumers, set up and maintain the customer’s data in the internal systems. Basic customer services skills, accuracy and dedication are the key to success in this role.

Key Duties/Responsibilities: 

• Deal directly with client’s enquiries through phone, email and live chat.
• Respond promptly to customer enquiries, handling and resolving them accordingly.
• Feeding back all suggestions for improvement and market research to senior staff.
• Record and maintain customer information in company’s systems.
• Daily customer data entry and maintenance.
• Work closely with other departments to help deliver exceptional customer experiences.
• Produce regular reporting, including analyses of statistical data on query trends, peak times etc. and to record data based on customer pain points.
• Identify churn risks and additional revenue opportunities.

Key Skills/Experience: 

• Previous Client experience/support team and experience in back office working with different systems will be considered as an advantage.
• Fluent verbal and written English.
• Knowledge of German, Spanish and/or Japanese is mandatory.
• Computer literate.
• Ability to work shifts in order to cover shift rotation.
• Exceptional communication and organizational skills.
• Attention to details and procedures.
• Ability to multitask, prioritize and manage time effectively.
• Positive and collaborative team player.
• Knowledge of payments industry will be considered as an advantage.
• Ability to work on shift basis, covering weekdays, weekends, and public holidays. 

To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.