Key Duties/Responsibilities:
- Deals
directly with clients’ queries over chat system, email depending on how
the query was initiated and is responsible to reply to the client within
24 hours, as per company policy.
- Resolves
misunderstandings and handles “difficult” client in a polite and
professional manner.
- Directs
unresolved issues to designated people and/or departments; communicates
and coordinates with them and responds to clients requests accordingly.
- Promotes
the products and services offered by the company to the clients by means
of chat system and e-mail.
- Provides
feedback on the development of the products and services offered by the
company according to the interaction with clients.
- Keeps
up to date with promotions and products offered by the company.
- Maintain
confidentiality and professionalism in all instances.
- Complete
service-related tasks as requested by the manager.
- Reviews
clients’ documents in the KYC system and replies to client emails related
to account verification.
- Requests
relevant documents from clients in case they are not provided.
- Follows
and keeps up to date with new internal procedures.
- Always
act at the best interest of the company and cooperate within the team and
with other departments to provide a high standard of customer service.
Key Skills/Experience:
- Previous experience in
customer care or any other relevant field.
- Fluency in English
(Written & Spoken) and/or Malay/Thai (Written & Spoken) is
essential.
- Strong customer care
skills.
- Excellent client
handling skills.
- Strong communication
and interpersonal skills.
- Excellent
organisational skills.
- Business acumen.
- Teamwork and
problem-solving skills.
- Hard working and able
to cope under pressure.
- Excellent computer
literacy.
- Willingness to work
morning, afternoon and night shifts on a weekly basis.
To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.