Role Overview: 

The Medical Devices Application Specialist will be responsible to rapidly assess, diagnose, and troubleshoot application inquiries on Biochemistry/Immunology/Hematology analysers’ software to solve customer challenges. Your aim will be to help our customers identify and troubleshoot application support incidents via e-mail. Also designing plans to help avoid problems in the first place is another task to do. You will work to identify patterns in application issues and figure out ways to stop them in their tracks.

Key Duties/Responsibilities: 

• Analyze customer inquiries to solve problems and develop plans to solve for large scale issues.
• Maintain a steady influx of service tickets while prioritizing the most critical.
• Provide clinical application training on-site and virtually to customers on the use of the software and hardware on designated equipment.
• Deliver formal presentations covering the clinical application of the equipment, its reagents, and consumables.
• Provide first-level support and problem resolution at the customer's location or over the phone.
• Overseeing customer reports and complaints and managing requests, coordinating the activities required to resolve them so that they are answered and resolved in a timely manner to achieve maximum customer satisfaction.
• Provide clear information and data related to customer complaints and ensure appropriate documentation in the company's quality system.
• Maintain, refine, and troubleshoot challenges with existing software to make sure it is up to date.
• Support sales and marketing department by providing demonstration of systems and product applications at the customer’s laboratories or during conferences or customer group meetings (seminars).
• Act as liaison between end user and appropriate internal sources (marketing and technical department).
• Provide feedback to the technical team.

Key Skills/Experience: 

• Bachelor’s degree in Biological Sciences, or other equivalent degree with 2+years’ experience in servicing medical diagnostic systems.
• PhD or Postgraduate degree in Biology or other relevant field of study such as Chemistry, Biochemistry will be highly valued. Alternatively, 2+ years’ experience in the field of medical labs with emphasis on diagnostic systems.
• Fluency in Greek and English (Written & Spoken).
• Driving licence.
• Ability to travel within Cyprus and abroad.
• Excellent communication and client service skills.
• Excellent time management and organisation skills.
• Attention to detail and willingness to do the reading of material provided for the job requirements (e.g., manuals).
• A self-starter mentality with a collaborative, team-player work ethic.
• Analytical skills and critical thinking with an ability to absorb new technologies and think outside of the box.
• Ability to multi-task activities with shifting priorities.

To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.