Key Duties/Responsibilities:

• Responding to client account queries via Email, Telephone Calls and Chat in a polite and professional manner.
• Open and maintain customer accounts by recording account information.
• Resolve product and service problems by clarifying the customer’s complaints, determine the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
• Contributing to team effort by accomplishing related results as needed.
• Manage large amounts of incoming calls, emails and chats.
• Identify and assess customer’s needs to achieve satisfaction.
• Follow communication procedures, guidelines and policies.
• Go the extra mile to engage customers. 
• Further training is provided by the company.

 
Key Skills/Experience:

• Native or total fluency in Dutch is essential.
• Proven customer support experience will be considered as an advantage but not necessary as company provides full in-house training. 
• Strong phone contact skills ad active listening.
• Customer orientation and ability to adapt and respond to different types of characters.
• Computer literacy.
• Good communications/public relations skills.
• Ability to work shifts.
• Ability to work both alone and as part of a team essential.
• Ability to work under pressure.

To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.